Privacy Policy
We are committed to safeguarding your personal data, subscriber identity records, and online privacy in full compliance with Indian laws and Telecom regulations.
1. Overview & Scope
Giga Network respects your fundamental right to digital privacy. This Privacy Policy governs the collection, storage, processing, and handling of personal data obtained from subscribers, prospective customers, and website visitors across Wagholi and Pune, Maharashtra.
This policy is designed in accordance with the Digital Personal Data Protection (DPDP) Act, 2023, the Information Technology Act, 2000, and regulatory guidelines issued by the Department of Telecommunications (DoT) and Telecom Regulatory Authority of India (TRAI).
2. Information We Collect
To provision high-speed fiber broadband services and adhere to statutory ISP licensing requirements, Giga Network collects the following categories of subscriber information:
- Customer Identification (KYC): Full legal name, Aadhaar card copy, Passport/Voter ID, address proof, photograph, and contact numbers as mandated by DoT subscriber verification rules.
- Service & Billing Data: Installation address in Wagholi, billing email address, plan selected, payment transactions, and invoice receipts.
- Technical & Network Information: Assigned static/dynamic IP addresses, MAC address of ONT/router, bandwidth consumption metrics, latency performance diagnostics, and system log metadata required for network stability.
Giga Network does NOT inspect, monitor, or record the actual content of your private emails, website browsing history, encrypted web streams, or personal files.
3. How We Use Your Data
Collected information is processed strictly for legitimate operational purposes, including:
- Activating optical fiber lines, assigning IP routing, and completing physical installation at your premises.
- Processing monthly subscription renewals, generating GST invoices, and managing billing transactions.
- Providing 24/7 technical support, diagnosing line faults, and dispatching field engineers for repairs.
- Sending critical service notifications, network maintenance alerts, and renewal reminders via SMS, WhatsApp, or Email.
- Complying with statutory reporting requirements established by Government authorities and Indian courts.
4. Data Security & Storage Standard
We employ industry-grade physical, technical, and administrative safeguards to protect your personal data against unauthorized access, loss, or alteration.
- Encryption: KYC records and billing documents are stored on secure servers with AES-256 bit encryption at rest and TLS 1.3 encryption in transit.
- Access Control: Access to subscriber data is strictly restricted to authorized Giga Network personnel on a need-to-know basis under binding non-disclosure agreements.
- Data Retention: Subscriber records are retained for the duration mandated by DoT licensing rules and tax laws, after which data is securely purged.
5. Data Sharing & Disclosures
Giga Network does NOT sell, rent, or trade subscriber personal information to third-party advertisers or telemarketers.
Information may be shared only under the following limited circumstances:
- Statutory & Legal Authorities: Disclosures to DoT, TRAI, cyber crime divisions, or law enforcement agencies pursuant to valid legal warrants, court orders, or statutory mandates.
- Trusted Service Partners: Secure payment gateways (Razorpay/BillDesk) for billing processing, and SMS/WhatsApp gateway providers for operational service updates.
7. Grievance Officer & Privacy Contact
In accordance with the Information Technology Act and DPDP guidelines, if you have any questions, concerns, or grievances regarding your personal data or privacy rights, please contact our designated Grievance Officer:
Grievance Officer: Legal & Privacy Cell, Giga Network
Office Address: Shop No. 13, Kale Complex, Near Wagheshwar Temple, Wagholi Lohegaon Road, Wagholi, Pune 412207
Email: dot.giganetworkinfo@gmail.com | Helpline: +91 74473 34222