Refund & Cancellation Policy

1. Subscription Cancellation Policy

Subscribers may request cancellation of their Giga Network broadband service at any time by contacting our support team or submitting a request via our customer portal (ims.giganetwork.in).

• Pre-Activation Cancellation: If a cancellation request is submitted prior to physical fiber installation and device setup, 100% of the advance amount paid will be refunded.
• Post-Activation Cancellation: Once service has been activated and utilized, cancellation takes effect at the end of the current paid billing cycle.

2. Non-Feasibility 100% Refund Guarantee

Non-feasibility refund processing is initiated automatically upon engineering failure sign-off and requires no follow-up documentation from the customer.

3. Refund Eligibility & Calculations

Refunds for active subscribers are governed by the following plan tier structures:

• Monthly Plans: Monthly subscription fees are non-refundable once the service billing month has commenced.
• Annual / Multi-Month Advance Plans: In the event of early termination of a 6-month or 12-month advance subscription, unused full remaining billing months will be refunded on a pro-rata basis. Free promotional months granted under annual schemes are voided upon early cancellation.
• Relocation: If you move within Wagholi or Pune to a location where Giga Network service is available, your remaining subscription balance will be transferred to your new address free of charge.

4. Equipment Return Conditions

Company-provided Optical Network Terminals (ONT/ONU) and Dual-Band Wi-Fi routers remains the property of Giga Network and must be returned upon subscription termination.

• Giga Network field engineers will schedule a convenient pickup window within 7 days of cancellation notice.
• Equipment must be returned undamaged along with power adapters and original patch cords.
• Unreturned or damaged equipment will incur a replacement fee deducted from any eligible refund balance or billed separately.

5. Non-Refundable Components

The following charges are strictly non-refundable once service provisioning has been completed:

• One-time physical installation labor and internal fiber wiring charges.
• Static IP address monthly reservation fees for partial or completed months.
• Custom enterprise conduit work or specialized pole infrastructure setup requested by the subscriber.

6. Refund Processing Timelines & Methods

Approved refunds are processed promptly to protect customer confidence:

• Timeline: Refunds are credited within 5 to 7 business days following formal cancellation approval and equipment inspection.
• Payment Method: Refunds are disbursed to the original source account (UPI, Credit/Debit Card, Net Banking) or via NEFT/IMPS direct bank transfer to the registered subscriber's bank account.

7. Billing Escalation & Support Desk

For any queries or assistance regarding refunds, bill breakdowns, or cancellation status: